Context
Hotels and chains reward nights, F&B spend and experiences with points, tiers and differentiated perks. Guests expect consistency across web, app, front desk and partners; revenue management needs per-property rules; finance needs to value points liability without surprises at close — often with airline or co-brand programs adding complexity.
Often PMS-earned points, app-displayed balance and partner redemption don’t match: an unrecorded service adjustment differs across channels, or a misconfigured blackout creates claims without one history. VaultyCore gives every team one trusted version of who has access to what.
Common pain points
- PMS vs. program: points at checkout differ from the wallet the next day.
- Multi-property: different rules per hotel that guests don’t understand and finance can’t close by entity.
- Partners and miles: airline agreements where double-dipping or manual conversion breaks audit.
Managing points and tiers across properties? In a demo we show how VaultyCore unifies earn, burn and reporting.
Outcome
Fewer front-desk complaints, liability closes with less manual reconciliation and auditability: which points were earned, on which stay and what redemption or expiry changed them.