Context
A chain wants to reward repeat purchases by returning a percentage as internal balance redeemable in-store or online. Marketing needs flexible campaigns and categories; finance needs to reconcile balance liability without surprises; customers need to see how much they can spend with clear conditions — without POS and e-commerce showing different numbers.
Often accrued cashback and redeemable balance drift: a product return adjusts the ticket in the ERP but not the balance right, or a category campaign leaves “ghost” amounts from stacked promos. VaultyCore gives every team one trusted version of who has access to what.
Common pain points
- Ticket vs. balance: the customer sees cashback on the receipt but the wallet doesn’t match the next day.
- Stacking and campaign rules: promo combinations the cashier can’t explain and finance can’t close.
- Balance and liability: figures that accounting rebuilds in parallel spreadsheets.
Running omnichannel cashback and need one auditable balance? In a demo we show how VaultyCore sits between campaigns, POS and accounting.
Outcome
Fewer “I lost my balance” claims, campaign closes with fewer manual adjustments and auditability: which balance was credited, on which purchase and what redemption changed it.